ChatNae

Frequently Asked Questions

Is ChatNae free?+

Downloading, reading, Community posts and comments are free. You also get 2 free group messages every 24 hours. Messaging stars and extra group posts use message bundles.

How much does it cost?+

Bundles start at 1,000 TZS for 3 messages. See the Pricing page for all bundles.

Will the star really reply?+

Stars reply from their own accounts. Replies depend on each star's time, but every message you send reaches them directly.

Can I stay anonymous?+

Yes. Join with just a nickname (Continue anonymously), and post or comment in Community as Anonymous. Nobody can see who wrote an anonymous post.

Can stars see my phone number?+

No. Other users only see your username.

Why can't I post in BOYS ONLY / GIRLS ONLY?+

Those groups are for one gender to post in. Everyone can still read them.

I paid but didn't get my messages.+

Payments usually complete within a minute. If your messages don't appear, email info@zeno.co.tz with your username, phone number and the time you paid.

What can't I post in Community?+

Community is for personal life: relationships, family, work, health, money and everyday experiences. Some topics aren't allowed and will be blocked.

How do I report or block someone?+

In a chat, tap ⋮ → Report or Block. In Community, use the flag icon on a post or long-press a comment.

How do I stop notifications from a group?+

Open the group, tap ⋮ → Mute notifications.

How do I delete my account?+

Go to Settings → Delete Account, or email us and we'll do it for you.